Frequently Asked Questions

 

This FAQ is based on common ticket questions. Please check this FAQ prior to opening a ticket. If your question is not answered here or you’ve discovered a bug, you can open a ticket here.


Known Bugs


Please prior to submitting a ticket, check this to see if your bug is listed. Thank you!

Updated 9/4/2019

► BUG #1 There is currently a bug causing plugin scanning issues on both Windows and Mac where VSTs are being blacklisted. The cause of this is being investigated and we will release an official version once we have fully resolved the issue. Meanwhile, the following instructions should assist you in fixing this issue at least to some degree of success with your missing VSTs.

      ►Download your appropriate version to fix the plugin scan issue from here:

https://www.dropbox.com/sh/zev4hdpq6gg4ikx/AADPsYVIsmIzh9MqtfpEQ4uKa?dl=0

► Step 1: Uninstall your current version of Orb Composer.

► Step 2: After install, scan plugins from scratch.

► Step 3: After your first scan, run a blacklist rescan with a timeout of 20 seconds. You may have to repeat step 2 afterwards.

► BUG #2 Orb Piano does not automatically appear in the Preview Instrument

               ► This causes issues with being able to preview chords in context. We will be fixing this in a future update. 

               ► For now we recommend supplying your own piano sound. If you need one, there are many great free piano VST plugins, one of which you can get free from here:

                                   https://vis.versilstudios.com/vsco-community.html

                   Spitfire also has a free piano you can use with Kontakt in their Labs downloads

► BUG #3 Orb Drum Kit sounds won’t load if added to a custom template.

               ► This causes issues with being able to use our sounds in your songs for your drums. 

               ► One potential solution is to use a custom plugin like Addictive Drums. 

               ► A free solution can be found here: https://www.bluenoiseplugins.com/plugins/drummix/beta-edition/

 


 

► If you still need help, submit a ticket.

 

– Please check our FAQ prior to submitting a ticket.

– For any idea or suggestion please send us directly an email here : ideas@hexachords.com

– For major bugs or issues email : bugs@hexachords.com

FAQ - General Information


Yes, 100% of the rights of the music created using Orb Composer is owned by the user. 

Yes : Piano and drums. But you will have to use some VST’s.

Orb Composer S syncs to your DAW and your VST instruments. Orb Composer S also embeds virtual MIDI cable connections, too.

No. You can use it with your DAW but Orb Composer S uses its own VST host system.

Orb Composer can run as a stand-alone software and can be connected to a DAW.

Here below you will find DAW details and compatibilities.

GENERAL DAW REQUIREMENTS

As an indication, here are the DAWs we tested accordingly to the general daw requirements above

  • Number of tracks All instruments
  • Number of tracks Orchestra standard
  • Number of tracks Orchestra Extended* only
  • DAW splitting port/channel inputs
  • DAW loading VSTi/AU
Artist
  • 68
  • No orchestra in Artist version
  • No orchestra in Artist version
  • Needed
  • Needed
Pro
  • 249
  • 147
  • 183
  • Needed
  • Needed

* extended includes :
Alto Flutes, Contrabass Clarinet, Contrabassoon, Bass Trombones, ContraBass Trombone, Cimbasso, Contrabass Tuba”

       
    Artist Pro
fully compatible
compatible with limitations
not compatible
 
 
 

>

Presonus Studio One
Prime
Artist
Professional
 
*1
 
 
 
 
Steinberg Cubase
Elements
Artist
Pro
*2
*3
 
*2
 
 
Image-Line FL Studio
Fruity
Producer
Signature
 
 
 
 
 
 
Ableton Live
Intro
Standard
Suite
*4
 
 
*4
 
 
Apple Logic Pro
     
Avid Pro Tools

Pro Tools HD
 
 
 
 
 
 
Cockos Reaper
     
*1 : if the option Support for AU, VST2, and VST3 plug-ins and ReWire applications is purchased on presonus”
*2 : cant split port/channel
*3 : works but only with 32 tracks
*4 : 16 tracks only

FAQ - Technical Questions


You will be notified by email and you will receive a link to download the software sources and the manual. If you need assistance, you can open a support ticket.

Yes you can import them as MIDI files. Orb Composer S can propose melodies as well.

Yes:

Video Explanation

►YouTube Video

►Building your own chord progressions can be done in two ways. 

– You can choose from a list of dozens of pre-made chord progressions

– Simply drag and drop the chord progression you want to use into the chords section of your blocks

– You can also double click on any chord in the Chords section and choose custom chords, and hear them in context.

Yes, however, you will need to do this through your DAW of choice and route Orb Composer S appropriately. 

Yes!

VST/Audio Units scan explained 

    1. VST (Audio Units on Mac OS) scanning enables you to use external VSTs in Orb Composer S, such as Kontakt, Omnisphere, and many others, including effects plugins. 
    2. You can access the VSTs and scan for them in any of three ways. Press ctrl+shift+p, click on an instrument name on the left side of the main window, or click the Edit button at the top, and click on Instrument Preferences. 
    3. Once here, you can then click on “Search Paths” next to the text “VST Explorer”. Doing this opens a dialog box that will let you choose the paths to scan for VSTs and plugins. You can define as many as you need to. 
    4. Once you have defined your paths, you can then click OK, and then in the Instrument Preferences window, click the “circle arrows” button to refresh your VST list. 
    5. VST folders are always scanned on startup of Orb Composer. To disable this, go to Edit, then Show user settings, then uncheck the box that says “Update plugin list at start”

It’s important to note that while Orb Composer S supports VST3, it is recommended to use VST 2, as VST 3 support is only basic in this version.

  1.  

Below is a list of videos we have for you to do routing. If you don’t see your DAW here, you can email benjamin.maisonet@hexachords.com or open a ticket, and we will assist you in routing properly:

– Ableton Live

– Cubase

– FL Studio

– Reaper

   

Yes. The person who you intend to transfer ownership of the purchase of your product to needs to create an account. Once they have an account, the original licensee (you) will need to email jmlange@hexachords.com, and provide the full name and email of the new product owner. Your serial will then be deactivated, and a new serial will be granted to the new owner.

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