Customer FAQ

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Logic crashes when using Orb Composer

Please disable the IAC drivers in Logic

How many activation can i have ?

A maximum of 3 activation is allowed.

I can’t activate Orb Composer because it says no internet connection.

Check your internet connection is valid. You need an internet connection to activate it the first time.

Pro Tools crashes when doing Play in Orb Composer.

Disable the Auto Save feature of Pro Tools. Pro Tools might not like to save the file while still processing Midi.

I don’t have sound in my DAW.

A: Many different things could be the issue.
• Make sure Orb Composer sends Midi Data (with the midi Indicator – see documentation)
• Make sure the orb ports, orb 0 up to orb 20 are activated in the DAW.
• Check that you don’t have 2 DAWs opened at the same time, this won’t allow use of the necessary ports otherwise.
• Don’t forget to press the record button for each track of the DAW, it’s usually needed to receive the Midi.
If you are using our DAW Project files, make sure you open the Project file as a project file and not as a template file (specially in Logic and ProTools).

Can I run different versions of Orb Composer on my computer ?

No, you can’t.

I have an error “Port Orb 0 error” at the start.

On Windows, you need to make sure you allowed the driver installation during the process.
On Mac, make sure you installed the DMG Orb Composer Midi 1.0.5.

I entered my serial Key and it froze during the checking process.

It is unlikely it froze. If you have a slow connection, it might take several minutes to process the activation on our servers.

I can’t activate Orb Composer because it says no internet connection.

Check your internet connection is valid. You need an internet connection to activate it the first time.

I can’t activate Orb Composer because it says my Key is not valid.

Make sure you entered the right key (and that there is no space at the end of the serial key if you copy paste it).
Make also sure to disable your firewall during the activation process.


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Product installation

Can I run different versions of Orb Composer on my computer ?

No, you can’t.

I have an error “Port Orb 0 error” at the start.

On Windows, you need to make sure you allowed the driver installation during the process.
On Mac, make sure you installed the DMG Orb Composer Midi 1.0.5.

Product activation

How many activation can i have ?

A maximum of 3 activation is allowed.

I can’t activate Orb Composer because it says no internet connection.

Check your internet connection is valid. You need an internet connection to activate it the first time.

Can I run different versions of Orb Composer on my computer ?

No, you can’t.

I entered my serial Key and it froze during the checking process.

It is unlikely it froze. If you have a slow connection, it might take several minutes to process the activation on our servers.

I can’t activate Orb Composer because it says no internet connection.

Check your internet connection is valid. You need an internet connection to activate it the first time.

I can’t activate Orb Composer because it says my Key is not valid.

Make sure you entered the right key (and that there is no space at the end of the serial key if you copy paste it).
Make also sure to disable your firewall during the activation process.

DAW compatibility

Logic crashes when using Orb Composer

Please disable the IAC drivers in Logic

Pro Tools crashes when doing Play in Orb Composer.

Disable the Auto Save feature of Pro Tools. Pro Tools might not like to save the file while still processing Midi.

I don’t have sound in my DAW.

A: Many different things could be the issue.
• Make sure Orb Composer sends Midi Data (with the midi Indicator – see documentation)
• Make sure the orb ports, orb 0 up to orb 20 are activated in the DAW.
• Check that you don’t have 2 DAWs opened at the same time, this won’t allow use of the necessary ports otherwise.
• Don’t forget to press the record button for each track of the DAW, it’s usually needed to receive the Midi.
If you are using our DAW Project files, make sure you open the Project file as a project file and not as a template file (specially in Logic and ProTools).

How to

Pro Tools crashes when doing Play in Orb Composer.

Disable the Auto Save feature of Pro Tools. Pro Tools might not like to save the file while still processing Midi.

I don’t have sound in my DAW.

A: Many different things could be the issue.
• Make sure Orb Composer sends Midi Data (with the midi Indicator – see documentation)
• Make sure the orb ports, orb 0 up to orb 20 are activated in the DAW.
• Check that you don’t have 2 DAWs opened at the same time, this won’t allow use of the necessary ports otherwise.
• Don’t forget to press the record button for each track of the DAW, it’s usually needed to receive the Midi.
If you are using our DAW Project files, make sure you open the Project file as a project file and not as a template file (specially in Logic and ProTools).


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